Roles & Responsibilities
Overseeing the incident management process and team members involved in resolving the incident.
Responding to a reported service incident, identifying the cause, and initiating the incident management process.
Collaborating with the incident management team to ensure that all protocols are diligently followed.
Logging all incidents and their resolution to see if there are recurring malfunctions.
Educational Requirement
Graduate
Preferred Skills
TSO->Cluster 3
Service Line
BPO TSO
📌 Team Lead Pune (India)
🏢 Infosys BPM
📍 India
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