Job Description:
Enter, update, and maintain customer and business records accurately in company databases and spreadsheets.
Make outbound calls to prospective and existing customers to provide information about products and services.
Follow up with leads and maintain records of customer interactions.
Verify, organize, and update customer contact information.
Assist the sales team by scheduling appointments and collecting customer requirements.
Maintain call logs, sales records, and activity reports.
Respond to basic customer inquiries and direct them to the appropriate team when necessary.
Ensure data accuracy, completeness, and confidentiality.
Prepare daily and weekly reports on calling activities and data entry tasks.
Perform other administrative and operational support duties as assigned.
Requirements:
Solid communication and interpersonal skills.
Basic computer knowledge, including MS Excel and data entry tools.
Ability to make and handle customer calls professionally.
Positive organizational and time-management skills.
Prior experience in data entry, telecalling, customer service, or sales support is a plus.