Job Purpose

To supervise the housekeeping team and ensure all guest rooms, public areas and back-of-house areas are maintained to the hotel's standards of cleanliness, hygiene, presentation and guest service.

Key Responsibilities
Supervise and allocate daily duties to Room Attendants and Housekeeping staff.
Inspect guest rooms and public areas to ensure cleanliness and proper presentation.
Coordinate with Front Office for room status, arrivals, departures and early check-ins.
Handle guest housekeeping requests and complaints promptly.
Ensure adequate availability and control of linen, towels, amenities and cleaning supplies.
Maintain proper Lost & Found procedures.
Report room maintenance issues and follow up with Engineering.
Monitor staff attendance, grooming, discipline and productivity.
Ensure proper use and storage of cleaning chemicals and equipment.
Maintain housekeeping checklists, registers and daily reports.
Ensure compliance with hotel SOPs, hygiene, safety and security standards.




Conduct shift briefings and ensure proper handover of pending work.

Qualifications & Experience
Minimum 12th Standard; Hotel Management qualification preferred.
2–4 years of housekeeping experience, preferably with supervisory experience.
Positive communication, leadership and guest-handling skills.
Valuable knowledge of room cleaning, linen control and housekeeping operations.

Key Performance Areas
Room and public area cleanliness
Guest satisfaction and complaint resolution
Room readiness and timely cleaning
Linen and inventory control
Staff productivity and discipline
Hygiene, safety and SOP compliance

Overall Accountability:

To ensure the property remains clean, hygienic, well-presented and guest-ready at all times, while effectively managing the housekeeping team and resources.

📌 House Keeping Supervisor Vasai Virar (Vasai-Virar)
🏢 Hotel Sai Residency
📍 Vasai-Virar