Job Summary

Are you passionate about delivering reliable and secure virtual desktop services that enable a seamless digital workplace experienceDo you enjoy working with Citrix, VMware, and cloud technologies to optimise infrastructure performance and end-user productivityAt SoftwareOne, we help organisations unlock business value through cloud, software, and digital workplace solutions. We are looking for a Senior VDI Operations Engineer (Citrix VMware) to join our global infrastructure team and support the delivery of secure, scalable, and high-performing virtual desktop services. As a Senior VDI Operations Engineer, you will be responsible for supporting and maintaining enterprise Virtual Desktop Infrastructure (VDI) settings across Citrix, VMware, and Omnissa platforms. You will work closely with global teams to ensure service stability, resolve complex technical issues, and contribute to continuous service improvement.

Responsibilities
Support, administer, and optimise Citrix and VMware VDI environments.
Monitor, troubleshoot, and resolve infrastructure and service-related incidents.
Manage Incident, Request, Change, and Problem records in line with ITIL processes.
Support security compliance activities and remediation initiatives.




Collaborate with infrastructure, security, networking, and operations teams.
Contribute to operational documentation, runbooks, and knowledge-sharing initiatives.
Participate in major incident management and service continuity activities.

Requirements
Experience with Citrix Virtual Apps Desktops (CVAD), Citrix Cloud, StoreFront, Studio, Director, and MCS.
Solid knowledge of VMware vSphere, ESXi, vCenter, and Omnissa Horizon.
Experience supporting Windows Server environments, Active Directory, DNS, DHCP, and Group Policy.
Understanding of ITSM processes and ITIL-based service delivery.
PowerShell scripting skills and an interest in automation.
Robust analytical, troubleshooting, and problem-solving abilities.
Excellent communication, collaboration, and documentation skills.
Professional proficiency in English; German language skills are an advantage.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Vdi Operations Engineer Gurugram
🏢 SoftwareONE
📍 Gurugram