Manage daily reservations operations and ensure smooth processing of individual, corporate, group, and online bookings.
Monitor room availability, rates, restrictions, cancellations, modifications, and no-shows.
Ensure reservations are accurately entered and maintained in the property management/reservation system.
Coordinate with Front Office, Sales, Revenue Management, and Housekeeping teams to optimize room inventory.
Monitor occupancy, booking pace, room demand, and revenue prospects.
Assist in implementing pricing and inventory strategies to maximize room revenue.
Handle guest inquiries, special requests, booking changes, and reservation-related complaints.
Supervise and guide reservation team members, ensuring adherence to operational standards.
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