Responsibilities:
Handle customer queries across WhatsApp/Instagram/Calls.
Process orders, verify payments, and update order details.
Coordinate dispatch with courier partners and ensure timely pickups.
Share tracking details, follow up on delayed orders, and ensure smooth delivery.
Maintain accurate records and provide professional customer support.
Requirements:
Positive communication skills (Hindi/English).
Experience in customer service/order processing is a plus.
Basic Excel/Google Sheets knowledge.
Familiarity with courier portals is preferred.
Ability to multitask and work in a rapid-paced setting.