Discovery Implementation & Support
Configure and manage ServiceNow Discovery for on-prem and cloud environments
Develop and maintain MID Servers, schedules, and credentials
Troubleshoot discovery issues (classification, identification, exploration errors)
Optimize discovery patterns and probes for performance and accuracy
Service Mapping Development
Design and implement top-down and tag-based Service Mapping
Create and maintain Business Service Maps with accurate CI relationships
Develop and customize patterns for application/service discovery
Handle complex multi-tier applications (web, app, DB layers)
Pattern & Probe Development
Build and customize Discovery Patterns, probes, and sensors
Work with scripting (JavaScript) for advanced pattern logic
Debug pattern failures using logs and ECC queue
CMDB Integration & Data Quality
Ensure discovered data aligns with CMDB standards
Work with Identification and Reconciliation Engine (IRE)
Maintain CI class models and relationships in cmdbci and cmdbrel_ci
Improve CMDB health (completeness, correctness, compliance)
Cloud & Modern Infrastructure
Implement discovery for cloud platforms (AWS, Azure, GCP)
Work with containerized environments (Kubernetes, Docker) where applicable




Integrate with external tools (monitoring, asset systems)
Performance & Optimization
Tune discovery schedules and reduce scan time
Optimize MID Server performance and load balancing
Identify and eliminate duplicate CI creation
Collaboration & Support
Work with infrastructure, network, and application teams
Provide L3 support for Discovery and Service Mapping issues.

Technical Skills
Solid hands-on experience with ServiceNow Discovery & ServiceMapping
Expertise in:
Discovery Patterns, Probes & Sensors
MID Server setup and troubleshooting
ECC Queue debugging
Service Mapping (top-down & horizontal discovery)
Robust scripting skills (JavaScript, Glide APIs)
Knowledge of networking concepts (DNS, HTTP, TCP/IP, ports)
Experience with Linux/Windows administration basics
Cloud & Infra Knowledge
Familiarity with AWS, Azure, or GCP discovery
Understanding of microservices and container environments
CMDB Knowledge
Robust understanding of CMDB data model and CI relationships
Experience with IRE and reconciliation rules
Data normalization and governance practices.

Location - Hyderabad,Pune,Mumbai,Bengaluru,Noida,Gurugram.

📌 Servicenow Developer Cmdb / Csdm Mumbai
🏢 Contactx Resource Management
📍 Mumbai