Job Summary

Reporting to: Senior Manager - Seller Experience (Flipkart HQ).

You will be the primary driver of First Mile efficiency. Your mission is to bridge the gap between Seller expectations and Hub execution. You are responsible for identifying why pickups fail and ensuring those issues are resolved before the seller has to contact us.

Key Responsibilities
Hub Performance Intervention: Visit and coordinate with pickup hubs daily to identify "un-attempted" or "failed" pickups.
Tactical Problem Solving: Resolve ground-level
Contact Deflection: Proactively analyze the "Seller Contact" queue. Identify the top 5 reasons sellers are calling and implement ground-level fixes to stop those contacts at the source.
SLA Enforcement: Ensure that every shipment marked for pickup is processed within the designated window, preventing any "aging" of orders.

Performance Scorecard (Quarterly Evaluation)
Contact Reduction - Decrease the % seller support tickets.
Repeat Contacts - Ensure sellers dont contact repeatedly in a week/month for the same issue




Pickup Pendency Ageing - Ensure no pickups in the designated hubs have ageing of more than 2 days at any time

Candidate Requirements
Experience: 5+ years of experience in First Mile operations (preferably in E-commerce, Food-tech, or Courier Express).
Execution Focus: Proven ability to work a 6-day week in a high-intensity setting.
Analytical Skills: Ability to use Excel/Dashboards to identify which specific hubs are failing and why.
Local Language: Proficiency in the local language of the region is highly preferred to manage ground staff and vendors effectively.
Soft Skills: Ability to influence without authority is high desired
Open To Travel - You should be able to travel to different locations within the city for seller/hub visits.
6 Days per Week (On-field/Hub-based as required)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager Seller Support Operations Gurugram
🏢 Bill Gosling
📍 Gurugram