Salary: ₹18,000–₹20,000 per month + Performance Incentive + Staff Meal
Job Type: Full time
About the RoleCafe Central is looking for a smart, friendly and responsible Cafe Supervisor / Customer Experience Executive to manage day-to-day front-of-house operations and ensure customers have a smooth and welcoming experience.
This is a hands-on role. You will supervise cafe operations, help customers with ordering and payments, coordinate with kitchen staff, monitor Petpooja POS/QR orders, and actively support the team during busy hours.
Key ResponsibilitiesWelcome customers and provide a friendly cafe experience.
Help customers order using QR menu / Petpooja.
Handle customer queries, payments and order-related issues.
Monitor Petpooja POS, QR orders and order status.
Coordinate between customers, kitchen and service staff.
Ensure ready orders are delivered to the correct table/customer.
Support food/drink service during peak hours when required.
Handle takeaway and delivery-order exceptions.
Maintain opening and closing checklists.
Monitor cleanliness and presentation of the cafe.
Coordinate daily work with kitchen and cleaning staff.
Keep track of basic stock shortages and inform management.
Handle customer complaints professionally.
Share a simple daily sales/operations update with management.
Ensure discounts, cancellations and cash transactions follow cafe rules.
Candidate RequirementsGood communication skills in Hindi; basic English preferred.
Friendly, confident and comfortable interacting with customers.
Comfortable using smartphones, apps and digital payments.
Willing to learn Petpooja POS and QR ordering systems.
Responsible, punctual and organised.
Able to handle a small team and work independently.
Comfortable working during evening and weekend peak hours.
Previous cafe, restaurant, QSR, retail or customer-service experience is preferred but not compulsory.
Freshers with positive communication skills and the right attitude are welcome to apply.
What We Offer salary as per market standards and depending on experience.
Performance incentive.
Staff meal.
Training on Petpooja and cafe operations.
Opportunity to grow into a Cafe Manager role based on performance.
We are looking for someone who can become the dependable face of Cafe Central and help us build a friendly, protected and professionally managed neighbourhood cafe.