Customer Experience Manager:

Responsibilities:
Develop programs to improve Customer Experience and drive their key metrics while working in close collaboration with other stakeholders to ensure customer success.
Build effective and trusting business relationships with sales, support, product, engineering and marketing teams to support strategic goals in alignment with user needs.
Understand and advocate for customers and their needs through VOC and insights.
Create/propose new processes and tools needed to run the entire Customer Experience Tracking across various teams at naukri
Research and come up with current Customer Experience touchpoints/ideas
Accountable for driving and ensuring customer servicing process and metrics




Analyse customer data to improve customer experience.

Requirements:
MBA/PGDM (any specialization)
1-5yrs experience with Customer Experience/customer support/customer management roles
Strong sense of customer empathy and customer-centrism; to convert relationship and value into advocacy
Excellent interpersonal, communication, and presentation skills
Robust problem solving and analytical thinking to translate data into action
Entrepreneurial drive and comfort working in ambiguous, quickly-changing settings

📌 Customer Experience Manager Noida
🏢 Info Edge
📍 Noida