Role & responsibilities:
Resolve all Delivery Challan (DC) related issues and ensure timely DC clearance.
Handle billing-related issues and coordinate with internal departments for resolution.
Resolve vehicle-related issues, including GST/documentation-related detention cases.
Coordinate with customers and the Accounts team to resolve payment delays due to GST or billing issues.
Follow up with customers for outstanding payments and support payment recovery.
Maintain accurate records of DCs, billing issues, payment follow-ups, and CRM documentation.
Maintain DCRM training records and provide regular training updates.
Prepare reports on DC clearance, pending payments, billing issues, and training status.
Coordinate with internal teams to ensure smooth post-sales operations and customer support.
Ensure compliance with company procedures and documentation standards.