Day Hotel Receptionist

Employer: Lovely Hospitality
Location: Rishikesh, Uttarakhand
Department: Front Office
Shift: Day Shift
Reporting To: Front Office Manager / Hotel Manager

Job Purpose

To manage the hotel's front desk during the day shift and ensure smooth, skilled and guest-friendly operations from arrival to departure. The receptionist will be responsible for check-ins, check-outs, reservations, guest communication, billing coordination, and maintaining accurate front-office records.

Key Responsibilities1. Guest Service

- Welcome guests warmly and professionally.
- Handle guest check-in and check-out according to hotel SOPs.
- Explain room facilities, hotel services, timings and important policies.
- Handle guest requests, questions and basic complaints professionally.
- Coordinate with Housekeeping and other departments to fulfil guest requirements.
- Maintain a calm and professional approach during busy periods.

2. Reservations & PMS

- Handle walk-in, telephone, website and OTA reservations.
- Check room availability and rates before confirming bookings.
- Enter and update reservations accurately in the hotel's PMS.
- Monitor arrivals, departures, extensions, cancellations and no-shows.
- Ensure room status in PMS matches the actual room status.

3. Billing & Cash Handling

- Prepare and verify guest bills accurately.
- Collect cash, UPI and card payments as per hotel procedure.
- Maintain proper records of all front-desk collections.
- Coordinate with the accounts team for credit/company bookings and outstanding payments.
- Never make unauthorised discounts, refunds or rate changes.

4. OTA & Booking Coordination

- Monitor bookings received from OTAs and ensure they are correctly entered into the PMS.
- Immediately report booking discrepancies,



overbookings or payment issues to the Front Office Manager.
- Ensure guest booking details and room allocation are accurate.

5. Front Office Records

Maintain accurate:

- Arrival and departure records
- Guest registration records
- Cash collection records
- Shift handover reports
- Room status information
- Pending payment records
- Guest requests and complaints
- Key/room-control records

6. Coordination With Housekeeping

- Communicate room requirements and priority rooms to Housekeeping.
- Follow up on rooms required for early arrivals.
- Ensure rooms are released for sale only after proper status confirmation.
- Report maintenance defects immediately.

7. Shift Handover

At the end of every shift, provide a proper written/verbal handover covering:

- Pending check-ins/check-outs
- VIP or important guest requirements
- Pending payments
- Complaints or unresolved issues
- Room-related issues
- Expected arrivals
- Special requests
- Any unusual incident during the shift

Grooming & Behaviour Standards

The receptionist must maintain:

- Clean and professional uniform
- Well-groomed hair and appearance
- Clean shoes
- Good personal hygiene
- Professional body language
- Polite and clear communication
- No unnecessary mobile-phone use at the reception
- No arguments with guests
- No eating at the reception desk
- Confidentiality of guest and hotel information

Performance Expectations / KPIs





The employee will be evaluated on:

- Accurate check-in and check-out
- Guest satisfaction and service quality
- Accuracy of PMS entries
- Billing and cash-handling accuracy
- Response time to guest requests
- OTA/reservation accuracy
- Proper shift handover
- Grooming and professional conduct
- Coordination with Housekeeping and other departments
- Compliance with hotel SOPs and management instructions

Candidate Requirements

Experience: 1–2 years in hotel front office preferred.

Freshers with good communication skills and a hotel-management background may also be considered.

Education: Hotel Management / Hospitality qualification preferred.

Skills:

- Good English and Hindi communication
- Basic computer knowledge
- PMS knowledge preferred
- Basic understanding of hotel operations
- Good guest-handling skills
- Ability to work under pressure
- Professional attitude and appearance

Important

The receptionist represents the hotel at the first and last point of guest contact. Therefore, grooming, communication, honesty, accuracy, discipline and guest-service attitude are mandatory.

Salary will be based on experience, skills and accommodation requirements.

Pay: ₹8,546.57 - ₹13,852.57 per month

Benefits:

- Food provided
- Internet reimbursement
- Leave encashment

Ability to commute/relocate:

- Rishikesh, Uttarakhand (Pauri Garhwal District): Reliably commute or planning to relocate before starting work (Preferred)

Education:

- Diploma (Preferred)

Experience:

- Hotel: 2 years (Preferred)

Language:

- English (Preferred)

Shift availability:

- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)

Work Location: In person

📌 Hotel Receptionist (India)
🏢 Lovely Hospitality
📍 India