Customer Support Executive – International Voice Process

Job Location: Jaipur, Rajasthan
Employment: Full-Time
Experience: Freshers & Experienced Professionals
Joining: Immediate Joiners Preferred
Shift: Rotational Shifts – Primarily Night Shifts
Salary: Up to ₹3.0 – ₹3.5 LPA, based on experience and skills

About the Position

We are looking for motivated and customer-oriented individuals to join our team as Customer Support Executives for an International Voice Process in Jaipur.

This position is open to both freshers and candidates with relevant experience in customer service, BPO, call center, or related fields. The selected candidates will be responsible for assisting customers, understanding their concerns, and providing appropriate solutions while maintaining a high standard of service.

Candidates who are available to join immediately will be given preference.

Key Responsibilities

- Attend and manage customer calls professionally.
- Understand customer requirements, queries, and concerns.
- Provide relevant information about products, services, and policies.
- Resolve customer complaints and service-related issues effectively.
- Ensure a smooth and positive customer experience.
- Maintain accurate records of customer interactions in the CRM.
- Follow up on open or pending customer cases until resolution.
- Follow the company's defined processes, service standards, and quality guidelines.

Candidate RequirementsFreshers

- Graduate from any recognized discipline.




- Strong verbal and written communication skills.
- Basic knowledge of computers and MS Office.
- Good interpersonal and customer interaction skills.
- Positive attitude with a willingness to learn.
- Ability to work effectively in a rotational-shift workplace.

Experienced Candidates

- 6 months to 4 years of experience in Customer Support, Customer Service, BPO, Call Center, or a similar role.
- Prior experience handling customer queries and resolving complaints.
- Knowledge of CRM platforms and customer service processes is an advantage.
- Excellent communication and problem-solving abilities.
- Ability to multitask and handle customer interactions efficiently.

Salary & Perks

- CTC ranging from ₹3.0 LPA to ₹3.5 LPA, depending on experience and skills.
- Performance-based incentives, wherever applicable.
- Career growth and internal development opportunities.
- Training and process-specific learning support.
- Cab facility available for eligible candidates during odd hours.
- Night shift allowance of ₹180 per day for eligible candidates.
- Professional and supportive working environment.

Apply Now

Interested candidates can apply by sharing their updated resume.

Immediate joiners will be given preference.

Pay: ₹28,000.00 - ₹30,000.00 per month

Benefits:

- Provident Fund

Ability to commute/relocate:

- Jaipur, Rajasthan (Jaipur): Reliably commute or planning to relocate before starting work (Preferred)

Language:

- English (Preferred)

Work Location: In person

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