Key Account Manager (KAM) – E-commerce

Company: New Trends Commerce Pvt. Ltd. (NTCPL)
Location: Noida, Uttar Pradesh
Job Type: Full-time
Work Mode: On-site
Experience: 4–6 years
Salary: Up to ₹20 LPA

Job Summary

We are looking for an experienced Key Account Manager (KAM) – E-commerce to manage and grow key seller and brand accounts across Indian marketplaces.

The ideal candidate should have strong hands-on experience in Amazon and other marketplaces, with expertise in seller growth, account management, marketplace operations, advertising, analytics, and client relationships.

Key Responsibilities

- Manage a portfolio of key seller/brand accounts across e-commerce marketplaces.
- Drive account growth, revenue, profitability, retention, and customer satisfaction.
- Develop and execute Joint Business Plans (JBP) for key accounts.
- Conduct regular business reviews and QBRs with clients and senior stakeholders.
- Build strong relationships with sellers, brands, and senior decision-makers.
- Identify opportunities to improve sales, conversion, selection, pricing, and profitability.
- Manage Amazon Seller Central and other marketplace seller portals.
- Plan and optimize Sponsored Ads, promotions, deals, and campaigns.
- Monitor account health, inventory, pricing, and catalog performance.
- Analyze sales, traffic, conversion, advertising, inventory, and profitability metrics.
- Prepare performance reports and dashboards using Advanced Excel / Google Sheets / Power BI.
- Work closely with internal teams including operations, advertising, catalog, and analytics.
- Handle client escalations and provide data-driven solutions.
- Present performance insights and growth plans to clients.

Required Skills & Experience





- 4–6 years of experience in E-commerce / Marketplace / Key Account Management.
- Solid hands-on experience managing Amazon seller/brand accounts.
- Amazon Level 4 (L4) experience preferred.
- Experience in KAM, Account Management, Seller Management, Vendor Management, or related marketplace roles.
- Strong knowledge of Amazon Seller Central.
- Experience with Amazon Ads / Sponsored Products / Sponsored Brands / Display Ads.
- Strong understanding of catalog management, pricing, promotions, inventory, and account health.
- Proven experience in seller growth and account retention.
- Experience with JBP and QBR/business reviews.
- Strong client and senior stakeholder management skills.
- Advanced Excel / Google Sheets skills.
- Strong analytical, communication, and presentation skills.
- Power BI or other analytics tools will be an advantage.
- Comfortable using AI tools such as ChatGPT, Claude, and Gemini.

Education

Bachelor's degree required. MBA preferred.

Apply / Contact

Contact: Anjali
Phone: +91-XXXXXXXXXX

Pay: ₹1,500,000.00 - ₹2,000,000.00 per year

Application Question(s):

- How many years of experience do you have in E-commerce / Marketplace Key Account Management?

Less than 4 years
4–6 years
6+ years

- Do you have hands-on experience managing Amazon seller/brand accounts?

Yes
No

- Are you comfortable working from the Noida office on a full-time, on-site basis?

Yes
No

- How many people have directly reported to you in your current/previous role?

No direct reports
1–5
6–10
11–14
15+

- What was your job level while working at Amazon?

Level 3
Level 4
Level 5
Level 6 or above
Other / Not applicable

Language:

- English (Required)

Work Location: In person

📌 Key Account Manager (India)
🏢 Stranity India
📍 India