Hiring: Remedy Helix Admin

Job Title: Remedy Helix Admin
Experience: 4–6 Years
Shift: 11:00 AM – 8:00 PM IST
Work Mode: Remote

We are looking for an experienced Remedy Helix Admin to manage, configure, and support enterprise service management platforms. The ideal candidate should have robust knowledge of ITSM processes, ITIL frameworks, workflow configuration, reporting, troubleshooting, and system integrations.

Key Responsibilities

- Configure and administer Remedy/Helix environments.
- Configure workflows, approval processes, notifications, and assignment rules.
- Develop and maintain reports, dashboards, and operational metrics.
- Support enterprise service management platforms and related processes.
- Troubleshoot application issues and perform root-cause analysis.
- Collaborate with technical and business teams to resolve incidents and service requests.
- Support integrations and ensure smooth platform operations.
- Maintain platform configurations and follow ITSM/ITIL best practices.

Required Qualifications

- 4–6 years of experience in Remedy/Helix Administration.




- Robust understanding of ITSM processes and ITIL frameworks.
- Hands-on experience configuring workflows, approval processes, notifications, and assignment rules.
- Experience developing reports, dashboards, and operational metrics.
- Experience supporting enterprise service management platforms.
- Strong troubleshooting and root-cause analysis skills.

Preferred Qualifications

- BMC Certified Professional certification(s).
- Hands-on experience with BMC Helix environments.
- Experience with HelixGPT or AI-enabled service management platforms.
- Knowledge of REST APIs and system integrations.
- Experience supporting healthcare, retail, or multi-site service organizations.
- Familiarity with Microsoft technologies, including:
- Microsoft 365
- Microsoft Entra ID
- Microsoft Teams
- Microsoft Power Platform
- Interested candidates can share their updated resume along with: https://jswitcher.com/
- JSwitcher

Pay: ₹70,000.00 - ₹80,000.00 per month

Work Location: Remote

📌 Remedy Helix Admin (India)
🏢 Kasmoprav
📍 India