- Manage daily inbound, sorting, scanning, loading, unloading, dispatch and outbound operations.
- Supervise and manage Ground Coordinators, Field Executives, Loaders, Associates and other operational staff.
- Allocate manpower and responsibilities based on shipment volume and operational requirements.
- Prepare duty rosters and monitor attendance and manpower utilization.
- Conduct daily shift briefings and ensure proper task allocation.
- Monitor operational KPIs such as TAT, productivity, shipment accuracy, SLA adherence and delivery performance.
- Ensure timely shipment processing and dispatch.
- Monitor ageing shipments, delays, missing shipments and operational exceptions.
- Handle operational escalations and coordinate with relevant teams for quick resolution.
- Provide on-the-job training,



coaching and performance feedback to team members.
- Ensure strict adherence to SOPs, safety, quality, security and compliance standards.
- Maintain workplace discipline and housekeeping.
- Prepare and share daily MIS and operational reports.
- Coordinate with Managers, Transport, HR, Vendors and other cross-functional teams.
- Identify process gaps and implement improvements to increase productivity and reduce operational errors.

Pay: ₹24,000.00 - ₹28,000.00 per month

Benefits:

- Adaptable schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Team Leader - Operations (Perumbavoor)
🏢 Delhivery
📍 Perumbavoor