- Provide senior-level support for SharePoint environments.
- Manage and resolve client tickets and operational issues within defined SLAs.
- Collaborate with stakeholders to ensure smooth operations and service delivery.
- Identify and implement process improvement initiatives.
- Maintain documentation and ensure adherence to operational standards.
Required Skills:-
- Robust experience in SharePoint support and administration.
- Excellent communication and stakeholder management skills.
- Hands-on experience in ticket handling and operational support processes.
- Ability to drive continuous process improvements.