OPERATIONS HEAD- (PLANS DIVISION)

About: Zealver delivers proactive Senior care through Healthy Aging membership Plans and Assisted

Living solutions—A seamless ecosystem supporting seniors and their families at home and as part of

employer benefits.

Location: Andheri, Mumbai

Experience: 10 to 15 years in the Healthcare / Senior Care / Wellness industry

Zealver is looking for a energetic operations leader to head operations for our Healthy Aging Plans

division. This role will own end-to-end operations from onboarding and service delivery to

retention, quality, and scale, ensuring a seamless, high-quality experience for our members.

Responsibilities overview:

- Execute the complete plan lifecycle: onboarding, service delivery, renewals & retention
- Drive service excellence with strong SLA adherence and member satisfaction (NPS)
- Build and optimize SOP-led, scalable operations across cities
- Manage vendor & partner ecosystem (doctors, diagnostics, care providers)
- Oversee team performance, training, and operational KPIs
- Work closely with business teams on reporting, engagement & escalations

Ideal candidate profile:

- 10+ years background in healthcare / senior care / subscription-based services




- Experience managing multi-city operations & vendor ecosystems
- Proven ability to build SOP-driven, scalable teams
- Focus on service excellence, process optimization & client satisfaction
- Strong stakeholder management & communication skills

Job Type: Full-time

Pay: ₹900,000.00 - ₹1,400,000.00 per year

Application Question(s):

- Do you have 10+ years of experience in Healthcare, Senior Care, Wellness, or Membership Services?
- Do you have experience managing end-to-end operations?
- Have you managed multi-city operations? If yes, how many cities?
- Have you managed a team of 5+ members?
- Do you have experience managing healthcare vendors/partners such as doctors, hospitals, diagnostics, or caregivers?
- Do you have experience creating and implementing SOPs?
- Have you managed SLA, NPS, customer satisfaction, and retention KPIs?
- Do you have experience handling customer escalations and service quality issues?
- Are you currently based in Mumbai or willing to relocate to Mumbai?
- Is your expected CTC within ₹9–12 LPA? and what is notice period?

Experience:

- Healthcare management: 10 years (Required)

Work Location: In person

📌 Operations Head (India)
🏢 Zealver Living
📍 India