Key Responsibilities

- Handle customer queries and provide timely responses through email and telephone.
- Coordinate Sea Freight and Air Freight shipments from booking to delivery.
- Provide customers with regular updates on shipment status, schedules, ETD/ETA, delays, and delivery.
- Coordinate with shipping lines, airlines, overseas agents, transporters, customs/operations teams, and other stakeholders.
- Prepare and share freight quotations based on customer requirements.
- Follow up on bookings, shipment documentation, cargo movement, and delivery status.
- Assist in preparing and checking shipping and freight-forwarding documents.
- Coordinate with the operations team to ensure smooth shipment execution.
- Handle customer complaints, escalations, and service-related issues professionally.
- Maintain accurate customer and shipment records in ERP/CRM systems.




- Ensure timely follow-up on pending shipments, documentation, and customer requests.
- Prepare regular shipment/customer-service reports as required.
- Maintain professional communication with UAE-based customers and business partners.

Requiremetns

- FreshersGraduate/Diploma in any discipline.
- Logistics, Supply Chain, International Business, or related qualifications will be an advantage.
- Good English communication and email-writing skills.
- Basic knowledge of MS Office, particularly Excel and Word.
- Robust willingness to learn freight-forwarding processes.
- Good coordination, problem-solving, and multitasking abilities.

Job Type: Full-time

Work Location: In person

📌 Customer Service Executive - Freight forwarding - Freshers (India)
🏢 Dtech Information technology and outsourcing pvt
📍 India