About eWed Insurance

eWed Insurance is a modern U.S. InsurTech company specializing in wedding and event insurance. We combine smart technology with white-glove service to simplify how couples, venues, and event professionals protect their celebrations.

Our company is built on innovation, customer service, and integrity — and we’re coming to India. This position is a rare opportunity to help shape a growing organization from the inside out, building systems, relationships, and processes from the ground up.

About the Role

We are seeking a qualified insurance professional to serve as our Insurance Customer Service Representative for our India operations. This person will also be designated as the Specified Person for the company. This is a statutory designation role required under the IRDAI Corporate Agents Regulations. The primary responsibilities include serving as the named Specified Person and soliciting, procuring and servicing insurance policies on behalf of the company.

As the Insurance Customer Service Associate, the candidate will be responsible for customer interaction, policy procurement, and solicitation in compliance with IRDAI Regulations. This role requires acting as a liaison between the company, insurance partners, and customers, providing expert guidance on various insurance products and ensuring exceptional service throughout the policy lifecycle. This person will also help bridge collaboration between our U.S. and India teams, ensuring consistency with eWed’s brand and business goals.

Core Responsibilities

1. Insurance Solicitation & Policy Servicing

a. Solicit and procure insurance business on behalf of the company in accordance with IRDAI Regulations.

b. Provide clear and accurate explanations of coverage details, limits, exclusions, and requirements to company staff, customers and internal stakeholders.

c. Provide ongoing support to customers with policy issuance, premium reminders, endorsements, renewals, cancellations, corrections and claims process.

d. Stay updated with the latest industry trends, product knowledge,



and regulatory changes through continuous learning and training.

2. Regulatory & Compliance Oversight

a. Maintain accurate records and documentation as required under IRDAI Regulations.

b. Provide all regulatory returns, reports, and disclosures to the Compliance Officer and report on any regulatory compliance and issues.

c. Immediately escalate customer grievances and insurance partners issues to the concerned company staff.

3. Marketing & Business Support

a. Collaborate with leadership to design communications and marketing campaigns, all in compliance with IRDAI Regulations.

b. Assist with special projects related to international expansion and new business initiatives.

c. Ensure that all interactions reflect eWed’s “white-glove” standard of service.

4. Customer Experience & Service Standards

a. Understand client needs and financial situations to recommend appropriate insurance solutions.

b. Assist clients with form completion, documentation, and KYC requirements to ensure seamless policy issuance.

c. Respond promptly and courteously to customer inquiries and service requests.

d. Build and maintain long-term, trusting relationships with clients to foster renewals and referrals.

5. Claims & Compliance Coordination

a. Assist with receiving, filing, and tracking claims with attention to accuracy and timely follow-up.

b. Help manage internal record-keeping, documentation, and compliance related to claims and policies.

c. Collaborate with U.S. operations to ensure claims and service workflows remain aligned.

Qualifications:

- Passed 12th standard, or its equivalent examination conducted by any recognized Board/ Institution.




- Prior certification issued by IRDAI as a Specified Person will be given preference.
- Strong written and verbal communication skills in English (and Hindi preferred not required).
- Does not violate the requirements (Fit and Proper Criteria) under the IRDAI Corporate Agents Regulations.
- Engaged with the Company on an exclusive basis and not hold similar roles in any other corporate agent or insurance intermediary.

Please note that to be officially hired the applicant will be required to pass 1) the IRDAI IC-38 exam, 2) the IRDAI Specified Person examination, and 3) obtain a Specified Person Training Completion certificate from an IRDAI approved institution. eWed Insurance will cover the cost of the preparatory courses and examination fees.

Preferred Attributes

- Highly organized and detail-oriented.
- Professional yet warm communication style.
- Collaborative, team-minded, and self-motivated.
- Interested in combining traditional service values with up-to-date InsurTech innovation.
- Excited by the opportunity to help grow a U.S.-based company internationally.

Why Join eWed

- You’ll work directly with leadership — not layers of management.
- You’ll help build real systems and relationships that define the company’s next chapter.
- You’ll gain experience across departments: operations, client service, partnerships, and claims.
- You’ll join a team that values creativity, clarity, and kindness as much as results.

Job Type: Full-time

Benefits:

- Work from home

Application Question(s):

- If a customer was only giving you a portion of their business, what steps would you take to understand and improve that performance?
- Have you successfully passed your IC-38 exam? Are you familiar with IRDAI’s Specified Person examination requirements?
- This role requires follow-up without being reminded and maintaining high standards without supervision. Describe a situation where you noticed something was not working well in a process and took initiative to improve it.

Work Location: Remote

📌 Insurance Customer Service Representative (India)
🏢 eWed Insurance
📍 India