Job Description – IT Support Executive

Company: Logical InfoSoft Pvt. Ltd.
Position: IT Support Executive
Department: Product / Client Support
Location: Vaishali Nagar, Jaipur
Job Type: Full-Time
Experience: Fresher / 1+ Year Experience

About Logical InfoSoft Pvt. Ltd.

Logical InfoSoft Pvt. Ltd. is an IT company focused on software development and digital solutions. We have our own SaaS-based software product, which is used by businesses to manage and streamline their day-to-day operations.

As an IT Support Executive, you will work directly with users and clients of our SaaS-based software product and play an important role in ensuring that they are able to understand, use, and benefit from the software effectively.

About the Role

We are looking for a Client-focused and communication-oriented IT Support Executive who can act as a key communication and coordination point between our software users/clients and the development team.

The primary responsibility of this role is to understand client requirements, concerns, feedback, and software-related queries, guide users regarding the product, and ensure that their requirements are properly communicated and followed up with the development team.

You will work closely with the development team to communicate client requirements, issues, feedback, and feature requests and coordinate with them until the required resolution, improvement, or update is completed.

Key Responsibilities1. SaaS Product & Client Support

- Understand our SaaS-based software product and its features, modules, and workflows.
- Communicate with clients/users and understand their requirements and concerns.
- Guide clients on how to effectively use the software and its features.
- Help users understand software processes and functionalities.
- Maintain professional and positive communication with clients.
- Build strong working relationships with clients through regular communication and follow-up.

2. Requirement Gathering

- Understand and clearly document client requirements.
- Identify client concerns, feedback, suggestions, and feature requests.
- Ask relevant questions to understand the exact requirement.
- Ensure client requirements are clearly communicated to the concerned internal team.

3. Development Team Coordination





- Communicate client requirements, issues, feedback, and feature requests to the development team.
- Coordinate with developers to ensure requirements are properly understood.
- Follow up with developers regarding pending requirements and updates.
- Communicate development progress, updates, and resolutions to clients.
- Coordinate between clients and developers until the required resolution or update is completed.

4. Follow-Up & Requirement Tracking

- Maintain proper follow-up on client requirements and pending concerns.
- Track the status of reported requirements, requests, and issues.
- Ensure that important client requests are not missed.
- Follow up internally until the task reaches completion.
- Escalate important or delayed matters to the reporting manager when required.

5. Client Feedback & Product Improvement

- Collect feedback from users regarding the SaaS product.
- Understand recurring client requirements and concerns.
- Communicate useful feedback and product improvement suggestions to the management and development team.
- Help identify areas where the software experience can be improved.

6. Client Communication & Updates

- Keep clients informed about the status of their requirements.
- Communicate completed updates, changes, and improvements clearly.
- Ensure that client communication is timely, accurate, and professional.
- Maintain proper records of important client communications and requirements.

Required Skills

- Excellent verbal and written communication skills.
- Strong client handling and interpersonal skills.
- Ability to understand software and explain it to non-technical users.
- Good requirement-gathering skills.
- Strong coordination and follow-up abilities.
- Ability to communicate effectively with both clients and developers.
- Positive problem-understanding and analytical skills.
- Ability to learn and understand a SaaS-based software product.




- Organized and responsible approach to work.
- Ability to manage multiple client requirements and follow-ups.
- Willingness to learn and understand new software features and processes.

Preferred Qualifications

- Bachelor's degree in Computer Applications, Information Technology, Computer Science, Business Administration, or a related field.
- Freshers with good communication, learning ability, and coordination skills are encouraged to apply.
- Candidates with 1+ year of experience in IT support, software support, client support, customer success, client coordination, or similar roles will be preferred.

What We Expect

The ideal candidate should be able to effectively manage the complete communication and coordination cycle:

Understand → Gather Requirements → Communicate → Coordinate → Follow Up → Update Client → Close

You should be comfortable communicating with clients, understanding their requirements, explaining the SaaS product, coordinating with developers, and ensuring that every requirement is properly tracked and followed through to completion.

Key Performance Areas

- Client communication and handling
- SaaS product understanding
- Requirement gathering and documentation
- Developer coordination
- Follow-up and task tracking
- Timely client communication
- Client satisfaction
- Requirement closure
- Product feedback collection
- Software knowledge and learning ability

Why Join Us?

- Opportunity to work directly with a company-owned SaaS-based software product.
- Practical exposure to real-world software users and clients.
- Direct coordination with the product and development teams.
- Opportunity to develop client management, product understanding, communication, and coordination skills.
- Opportunity to contribute to the improvement and growth of a real SaaS product.
- Career growth opportunities based on performance and contribution.

If you are a good communicator, enjoy working with people, have an interest in technology and software products, and can effectively coordinate between clients and developers,

Apply now and become a part of Logical InfoSoft Pvt. Ltd.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 IT Support Executive (India)
🏢 Logical Infosoft
📍 India