Role Overview

We are looking for a confident, well-spoken Telecaller with excellent English communication skills to connect with students and parents, understand their requirements, and guide them through our offerings. The ideal candidate is someone who can build trust quickly over a phone call, explain things clearly and patiently, and handle both student and parent conversations with warmth and professionalism.

Key Roles & Responsibilities

1. Calling & Counselling

- Make outbound calls to prospective students and parents, and handle incoming enquiry calls.
- Clearly explain courses, programs and services on offer, tailored to the caller's needs.
- Counsel students on their academic goals and guide parents on how the program supports them.
- Patiently answer queries and objections from both students and parents, building trust and confidence.
- Convert enquiries into admissions/enrolments through consistent, structured follow-up.

2. Follow-Up & Relationship Management

- Maintain regular follow-up calls with warm leads until a decision is made.
- Build a rapport with parents to keep them informed and reassured through the decision process.
- Re-engage cold or dropped leads with a fresh, thoughtful approach.

3. Record Keeping & Reporting

- Accurately log every call, outcome and next step in the CRM/tracker.
- Maintain updated records of student/parent details, preferences and concerns.
- Share daily/weekly call reports and conversion updates with the team lead.

4. Coordination





- Coordinate with the counselling/admissions team to ensure smooth handover of interested students.
- Escalate specific or complex queries to the appropriate team member promptly.
- Share caller feedback and common concerns with the team to help refine messaging.

Who We're Looking For

- Very good English communication skills — fluent, clear and confident on calls.
- A natural ability to connect with people, including both students and parents.
- Patient, warm and persuasive, without being pushy.
- Valuable listening skills — able to understand real concerns before responding.
- Comfortable handling a high volume of calls daily while maintaining call quality.
- Basic computer skills for logging calls and updating records.
- Resilient and positive, even when facing rejection or difficult conversations.

Qualifications & Experience

- Graduate in any discipline (freshers with excellent communication skills may also apply).
- Prior experience in telecalling, counselling or customer-facing roles preferred.
- Experience in the education sector is an added advantage.

Key Performance Indicators (KPIs)

- Number of calls made and connect rate.
- Lead-to-admission/enrolment conversion rate.
- Quality and consistency of follow-ups.
- Student and parent feedback on call experience.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Flexible schedule
- Paid time off

Language:

- English (Preferred)

Work Location: In person

📌 Telesales Agent (India)
🏢 SSSI Online Tutoring Service
📍 India