Industrial Marketing is looking for an organised and customer-focused Sales Coordinator to support the company’s sales and collection activities. The selected candidate will be responsible for telecalling customers, generating and following up sales enquiries, coordinating orders and deliveries, following up outstanding payments, and maintaining accurate sales and collection records.

Key ResponsibilitiesTelecalling and Customer Follow-up

- Make daily calls to existing and potential customers.
- Introduce products, prices, offers and promotional schemes.
- Generate sales enquiries and identify potential business opportunities.
- Follow up leads, quotations and pending customer decisions.
- Contact inactive customers and support customer reactivation.
- Maintain professional relationships with dealers, retailers, workshops and institutional customers.
- Record the outcome and next follow-up date for every customer call.

Sales Coordination

- Receive customer enquiries and coordinate the complete order process.
- Prepare and share quotations, price lists and product details after approval.
- Confirm product availability, price, quantity, payment terms and delivery requirements.
- Coordinate with the sales team regarding customer visits, enquiries and order conversion.
- Coordinate with inventory and dispatch teams to ensure accurate and timely deliveries.
- Inform customers about order status and expected delivery schedules.
- Follow up repeat orders and support achievement of monthly sales targets.
- Maintain customer-wise and product-wise sales records.
- Handle basic customer complaints and coordinate timely resolution.





Collection Coordination

- Monitor customer-wise outstanding balances and due dates.
- Contact customers regularly regarding pending and upcoming payments.
- Share payment reminders and account statements with customers.
- Coordinate with field sales staff for collection follow-up.
- Update the accounts team regarding payment commitments and collection status.
- Record customer commitments and ensure timely follow-up.
- Escalate delayed payments, disputes and high-risk accounts to management.
- Support the company in maintaining proper credit control and reducing overdue balances.

Reporting and Documentation

- Maintain daily telecalling and customer follow-up reports.
- Update lead, enquiry, quotation, order and collection trackers.
- Prepare daily sales-order and payment-collection status reports.
- Submit weekly reports on calls made, enquiries generated, orders received and payments collected.
- Maintain accurate customer contact details and communication history.
- Coordinate with sales, accounts, inventory, dispatch and management teams.

Key Performance Indicators

- Number of productive customer calls completed.
- Sales enquiries and qualified leads generated.
- Lead-to-order conversion rate.
- Value of orders generated through telecalling.




- Percentage of repeat and reactivated customers.
- Timeliness and accuracy of order coordination.
- Collection follow-up completion rate.
- Reduction in overdue customer balances.
- Accuracy and punctuality of daily and weekly reports.

Candidate Requirements

- Minimum 1–3 years of experience in telecalling, sales coordination, customer service or collection follow-up.
- Experience in lubricants, automotive products, industrial products, wholesale distribution or B2B sales is preferred.
- Valuable communication skills in Malayalam; working knowledge of English is desirable.
- Strong customer-handling and follow-up skills.
- Basic knowledge of invoicing, credit sales and outstanding-payment follow-up.
- Proficiency in MS Excel, email, WhatsApp and digital reporting.
- Ability to coordinate with multiple departments and manage follow-ups systematically.
- Polite, disciplined, organised and target-oriented approach.

Educational Qualification

- Plus Two, Diploma or Bachelor’s degree in Commerce, Business Administration, Marketing or a related field.
- Candidates with relevant work experience may also apply.

Preferred Candidate Profile

We are looking for a confident and responsible professional who can communicate effectively with customers, maintain systematic follow-ups, coordinate sales orders and support the timely collection of outstanding payments.

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time

Work Location: In person

📌 Sales Cordinator (Kothamangalam)
🏢 Industrial Marketing Kothamangalam
📍 Kothamangalam