Job Description – Customer Care Executive (Bajaj Workshop, Baddi)
Position: Customer Care Executive
Location: Baddi, Himachal Pradesh
Department: Service / Workshop Operations
Organization: Bajaj Authorized Service Workshop
Job Summary
We are looking for a dynamic and customer-focused Customer Care Executive to join our Bajaj Workshop team at Baddi. The candidate will be responsible for handling customer interactions, service reminders, follow-ups, feedback collection, and ensuring an excellent customer experience throughout the service journey.
Key Responsibilities
* Attend incoming customer calls and address service-related queries professionally.
* Make outbound calls for service reminders, appointment booking, and customer follow-ups.
* Coordinate with service advisors and workshop staff for timely customer updates.
* Handle customer complaints and ensure prompt resolution.
* Collect customer feedback after service and maintain customer satisfaction records.
* Maintain and update customer databases and service records.
* Inform customers about service campaigns, offers, and promotions.
* Ensure timely communication regarding vehicle delivery status and service progress.
* Prepare daily and monthly customer interaction reports.
* Maintain high standards of customer satisfaction and retention.