Customer Service cum Sales Representative (Desk-Based)

Company Overview:

At Probity Property Management, we pride ourselves on delivering transparent, reliable, and high-quality property management solutions. We bridge the gap between property owners, tenants, and service providers, ensuring seamless real estate operations.

We are looking for a highly organized Customer Service cum Sales Representative for a 100% desk-based role. This position is the central hub of our daily operations, bridging the gap between our office, clients, and our active field team.Job SummaryAs a Customer Service cum Sales Representative, you will manage client relationships and drive revenue entirely from our office headquarters.

Your role splits focus between converting inbound sales leads and coordinating field operations. Because you do not leave the office, your success relies on exceptional digital communication, sharp organization, and the ability to seamlessly direct field personnel to ensure properties are shown and maintained efficiently.

Key Responsibilities

Desk-Based Customer Service & Operations (50%)

- Central Communication Hub: Act as the primary point of contact for tenants and property owners via phone, email, and WhatsApp/chat systems.
- Field Team Coordination: Dispatch and coordinate field personnel for property maintenance, urgent repairs, and move-in/move-out inspections.
- Issue Resolution: Log tenant complaints and maintenance requests, tracking them from initial report to completion by the field team.
- Database Management: Maintain precise, real-time records of all client interactions and field service updates in our CRM software.

Inside Sales & Lead Conversion (50%)

- Inbound Lead Management:



Qualify and convert inbound inquiries from prospective tenants looking for rentals or owners seeking management services.
- Showing Coordination: Schedule property viewings for prospective tenants and assign them to available field agents.
- Pipeline Follow-Up: Follow up with warm leads via phone and email to secure applications and property listings.
- Contract Management: Digitally draft, send, and close lease agreements and property management contracts using e-signature tools.
- Lease Renewals: Proactively contact existing tenants ahead of lease expirations to secure renewals and maintain high occupancy rates.

Required Skills & Qualifications

- Experience: Minimum of 1–2 years of experience in inside sales, telecalling, desk-bound customer support, or operations coordination.
- Coordination Skills: Proven ability to manage schedules, multi-task, and coordinate remote or mobile teams effectively.
- Communication: Exceptional phone etiquette and written communication skills; confident in negotiation and objection handling.
- Tech Savvy: Fast typing skills and high proficiency with CRM software, MS Office (Excel, Word), and Google Calendar/scheduling tools.
- Attitude: Calm under pressure, highly structured, and driven by closing sales targets from the desk.

What We Offer

- Competitive base salary with an attractive sales commission structure.
- Stable, skilled office environment with fixed desk hours.
- Paid time off and comprehensive health benefits.
- Continuous training and clear pathways for career progression into operations management.

[email protected]

+91-XXXXXXXXXX

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

- Commuter assistance
- Flexible schedule
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Service Representative (India)
🏢 Probity Property Management
📍 India