The duties and responsibilities of a Clinical Tele Coordinator in a radiology center typically involve facilitating communication and coordination between patients, referring physicians, radiologists,reception, clinical teams and centre operations.
This may include:
- Patient Enquiry & communication
- Appointment Coordination
- Patient Follow-up
- Pre-appointment screening & information collection
- Referral & Doctor coordination
- Service information & patient education
- Digital Communication
- Coordination with internal teams
- Patient experience & complaint handling
- Documentation & data accuracy
Education:
- Graduate / diploma in healthcare, hospital administration, customer service or related field.
Experience:
- 0-2 years of experience in a healthcare setting, such as a medical office or hospital, diagnostic centre, clinic, healthcare call centre, tele calling,
patient coordination or customer service role is a plus.
Skills:
- Excellent communication skills in English and Hindi
- Basic computer knowledge
- Professional telephone etiquetts
- Patient handling skills
- Strong organizational and time-management skills
- Proficiency in computer skills, including Microsoft Office Suite
- Ability to use WhatsApp/E-mail
- Ability to multitask and prioritize tasks effectively
- Strong customer service orientation
- Attention to detail and accuracy
- Ability to work independently and as part of a team
- Problem solving and escalation skills