About the role: This is a client-facing role at the heart of Studio Covers' customer experience. You'll be the primary point of contact for customer care, after-sales support, and relationships with our trade/interior designer clients. Strong written and verbal communication is non-negotiable - you're often the voice of the brand.
Key Responsibilities:
- Own customer care and after-sales support across WhatsApp, email, and calls
- Handle pre-sales inquiries and support conversions
- Build and maintain relationships with interior designers and trade clients
- Represent Studio Covers' brand voice consistently — skilled, warm, composed
- Resolve customer concerns with empathy and efficiency
- Flag recurring issues or feedback to the wider team
Requirements:
- Excellent written and verbal English communication skills — this is the top priority
- Prior experience in customer care, client relations, or sales
- Comfortable engaging with a premium/upscale clientele and trade professionals
- Patient, articulate, and solutions-oriented under pressure
- Experience with interior design, hospitality, or luxury retail is a plus