KEY ACCOUNT MANAGER - Channel – Ernakulam

Department: Sales & Business Development
Location: Ernakulam District, Kerala
Employment: Full-Time
Gender: Male / Female
Reporting To: Sales Manager / Business Head
Market: Gyms, Fitness Centres, Wellness Centres & Sports Facilities

ABOUT THE ROLE

We are looking for energetic, confident and relationship-oriented Key Account Managers – Channel Sales to develop and manage our network across Ernakulam.

The Key Account Manager will be responsible for identifying customers , introducing our health-food and supplementary drink products, converting them into regular customers, taking orders, coordinating daily supplies, monitoring payments and collecting valuable customer feedback.

This is a field-based relationship and business development role. The successful candidate should enjoy meeting people, building long-term business relationships and achieving sales targets.

KEY RESPONSIBILITIES1. GYM & FITNESS CENTRE ACQUISITION

- Identify and visit Customers, fitness centres, personal-training studios and wellness centres within the assigned territory.
- Meet gym owners, managers, procurement personnel and fitness professionals.
- Introduce the company's health-food and supplementary drink range.
- Explain product benefits, pricing, pack sizes, margins and commercial terms.
- Conduct product presentations and sampling activities wherever required.
- Convert prospective gyms into regular business accounts.

2. CUSTOMER CONVINCING & SALES

The Key Account Manager should be capable of professionally convincing customers about the commercial and product value of the company's offerings.

Responsibilities include:

- Understand the customer's requirements.
- Recommend suitable products according to the gym's customer profile.
- Explain product features and usage appropriately without making unsupported medical or performance claims.
- Negotiate within approved company pricing and commercial policies.
- Close sales and establish recurring orders.
- Achieve monthly sales and new-account targets.

3. KEY ACCOUNT MANAGEMENT

Once a gym becomes a customer, the responsibility does not end with the first order.

The KAM will:

- Maintain regular contact with each assigned account.
- Develop strong relationships with gym owners and decision-makers.
- Understand monthly consumption patterns.
- Monitor fast-moving and slow-moving products.
- Encourage repeat orders.
- Identify opportunities for introducing new products.
- Maintain customer satisfaction and retention.
- Develop high-potential gyms into long-term key accounts.

4. DAILY ORDER COORDINATION

The KAM will act as the primary coordination point between the customer and the company's internal team.

Responsibilities include:

- Collect daily / scheduled orders.
- Confirm product quantities and delivery requirements.
- Communicate orders accurately to the sales / dispatch team.
- Follow up on order processing and delivery.
- Coordinate urgent or additional requirements.
- Confirm successful delivery with the customer.
- Report shortages, damages or delivery issues immediately.

5. SUPPLY & STOCK COORDINATION

- Monitor customer stock levels through regular communication and visits.
- Anticipate replenishment requirements.
- Ensure regular supply to active accounts.




- Coordinate with the warehouse / delivery team.
- Avoid stock-outs at key customer locations.
- Report recurring supply issues to management.
- Maintain proper records of orders and deliveries.

6. PAYMENT COLLECTION

The KAM will also be responsible for supporting accounts receivable and payment follow-up from assigned customers.

Responsibilities include:

- Communicate payment due dates to customers.
- Follow up politely and professionally on outstanding invoices.
- Collect payments as per company-approved procedures.
- Coordinate payment confirmations with the accounts department.
- Monitor overdue accounts.
- Immediately report serious payment delays to the reporting manager.
- Avoid extending unauthorized credit or commercial terms.

Note: All credit limits, discounts and payment terms must remain within company-approved policies.

7. CUSTOMER FEEDBACK

Customer feedback will be an important part of the role.

The KAM should regularly collect feedback regarding:

- Product quality
- Taste and acceptance
- Packaging
- Pricing
- Availability
- Delivery service
- Customer demand
- Competitor products
- New product requirements
- Suggestions from gym owners and fitness professionals

The KAM should communicate useful market intelligence to management so that the company can continuously improve its products and services.

MARKET DEVELOPMENT

The KAM is expected to continuously develop the assigned territory.

This includes:

- Finding new gyms every week.
- Building a prospect database.
- Scheduling regular customer visits.
- Identifying high-potential fitness centres.
- Developing referral opportunities.
- Building relationships with gym owners and trainers.
- Supporting promotional campaigns and product sampling.
- Identifying opportunities for institutional and bulk orders.

DAILY WORKING ROUTINE

A typical working day may include:

Morning

- Review pending orders and deliveries.
- Follow up with existing accounts.
- Check payment dues.

Daytime

- Visit existing gyms.
- Meet new prospective customers.
- Conduct product presentations.
- Take orders.
- Collect market information.

Evening

- Follow up on pending orders.
- Coordinate supplies and deliveries.
- Update customer/order records.
- Submit daily sales and activity report.

PERFORMANCE INDICATORS / KPIs

Performance will be evaluated based on measurable business results, including:

Sales

- Monthly sales achievement
- Revenue growth
- Average order value

Customer Acquisition

- Number of new gyms approached
- Number of new accounts opened
- Conversion rate

Customer Retention

- Repeat-order percentage
- Active accounts
- Customer satisfaction

Order Management

- Order accuracy
- Timely coordination
- Delivery issue resolution

Collections

- Collection efficiency
- Outstanding receivables
- Overdue account control

Market Development

- New prospects generated
- Customer visits




- Product sampling / demonstrations
- Competitor and market intelligence

IDEAL CANDIDATE

We are looking for candidates who are:

- Confident and presentable
- Good communicators
- Comfortable meeting new people
- Persuasive without being aggressive
- Target-oriented
- Well-organized
- Good at maintaining customer relationships
- Comfortable with field travel
- Able to coordinate with multiple departments
- Honest and responsible in handling customer orders and collections
- Comfortable using WhatsApp, mobile applications and basic computer tools

EXPERIENCE

Candidates with experience in any of the following sectors will have an advantage:

- Gym / Fitness Industry
- Health Foods
- Nutrition Products
- Supplementary Foods & Beverages
- FMCG
- Beverages
- Pharmacy / Healthcare Products
- Sports Nutrition
- Consumer Products
- B2B Sales
- Institutional Sales
- Distribution Sales

Freshers with strong communication skills and a genuine interest in sales may also be considered.

MALE & FEMALE CANDIDATES WELCOME

We encourage applications from both men and women.

The selection will be based on:

Communication + Sales Ability + Relationship Skills + Responsibility + Performance

EDUCATIONAL QUALIFICATION

Minimum:

Plus Two / Diploma / Graduate

A degree or diploma in:

- Business Management
- Marketing
- Commerce
- Nutrition / Food Science
- Sports / Fitness
- Healthcare
- Life Sciences

will be an advantage, but relevant sales experience and communication ability will also be considered.

REQUIRED SKILLSCommunication

Ability to speak confidently with gym owners, managers and fitness professionals.

Sales

Ability to present products, handle objections and close orders.

Relationship Building

Ability to develop long-term customer relationships.

Negotiation

Ability to negotiate professionally within company policies.

Coordination

Ability to coordinate customers, warehouse, delivery and accounts teams.

Follow-Up

Strong discipline in following up on orders, payments and customer requirements.

Reporting

Ability to maintain accurate daily sales, visit, order and collection records.

WHAT WE OFFER

- Competitive salary
- Performance-based incentives
- Sales achievement incentives
- Travel / field allowances as per company policy
- Opportunity for career growth
- Training on products and sales techniques
- Opportunity to build a professional network in the fitness and wellness industry
- Performance-based growth into senior sales and territory-management positions

CAREER PATH

A successful candidate can progress through:

Key Account Manager
↓
Senior Key Account Manager
↓
Territory Sales Manager
↓
Area Sales Manager
↓
Regional Sales Manager

OUR EXPECTATION

We are not looking for someone who simply takes orders.

We are looking for a person who can:

FIND → CONVINCE → CONVERT → SERVE → COLLECT → RETAIN → GROW

The ideal Key Account Manager will become the face of our company in the gym and fitness community of Ernakulam.

JOIN OUR GROWING TEAM

Build relationships. Build business. Build a healthier community.

Pay: ₹180,000.00 - ₹800,000.00 per year

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Life insurance

Work Location: In person

📌 Key Account manager - Nutrition (Kerala)
🏢 Nutri more India
📍 Kerala