Position: Sales & Customer Coordination Executive in Automotive Sector
Department: Sales / Customer Service
Location: Jaya Springs, Irungattukottai
Salary: ₹22,000 and above per month (according to experience)
Experience: 3+ years in Sales / Customer Management in Automotive
Qualification: Any Degree
Job Summary
The candidate will be responsible for managing customer schedules, coordinating internally for production and dispatch, and ensuring timely and accurate delivery to customers. The role requires strong customer communication, follow-up skills, and coordination with PPC, Production, Quality, Stores and Logistics.
Key Responsibilities
- Receive and review customer schedules and understand daily, weekly and monthly requirements.
- Coordinate with PPC and Production to plan supplies according to customer schedules.
- Monitor order and production status and ensure the required quantities are available as per the delivery plan.
- Track finished goods and inventory and identify potential shortages or delivery delays in advance.
- Coordinate with Production, Quality, Stores and Dispatch to ensure materials are ready for shipment.
- Ensure on-time dispatch and delivery to customers as per their committed schedules.
- Regularly communicate with customers regarding schedules, quantity changes, urgent requirements and delivery status.
- Follow up on pending orders and shortages and escalate issues internally to avoid customer line stoppages.
- Maintain daily and weekly customer reports covering schedules received, quantities supplied, balance quantities and pending deliveries.
- Build and maintain strong customer relationships through proactive communication, timely response and effective resolution of customer requirements.
Required Skills
- Experience in Sales / Customer Management / Customer Coordination
- Excellent communication and follow-up skills
- Good knowledge of MS Excel
- Ability to coordinate with multiple departments
- Robust planning and organizational skills
- Ability to handle urgent customer requirements
- Problem-solving and escalation skills
- Willingness to take ownership of customer requirements
Key Performance Indicators
- On-Time Delivery (OTD)
- Customer schedule adherence
- Zero customer shortages
- Timely dispatch
- Accurate order/schedule tracking
- Timely response to customer requirements
- Customer satisfaction
Ideal candidate: Someone who is comfortable talking to customers every day, chasing internal teams for material, tracking schedules in Excel, and taking ownership until the material reaches the customer.
Pay: From ₹20,000.00 per week
Benefits:
- Commuter assistance
- Food provided
- Paid sick time
- Provident Fund