The Service Advisor acts as the liaison between customers and the service team, ensuring a smooth and qualified service experience. This role involves customer interaction, understanding vehicle issues, job card creation, job estimation, and coordinating service and repairs with the workshop team.
Key Responsibilities:
- Greet customers and schedule service appointments.
- Understand and document customer complaints and concerns about their two-wheeler.
- Open and maintain accurate job cards with detailed notes.
- Provide estimates for service, repairs, and spare parts.
- Coordinate with mechanics/technicians to prioritize and monitor job progress.
- Ensure quality control and final inspection before delivery.
Required Skills and Qualifications:
- Minimum 1–3 years of experience in a similar role (preferably in a two-wheeler dealership).
Education:
- Diploma or ITI in Automobile Engineering or related field.
- Graduate in any discipline with relevant experience may also be considered.
Pay:
- 12k – 18k + Incentives based on performance.
Job Types: Full-time, Fresher
Pay: ₹12,000.00 - ₹18,000.00 per month
Work Location: In person
📌 Service Advisor (India)
🏢 TVS - AKB MOTORS
📍 India
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