Customer Service Officer

EQU/CSO/1857288 Equitas Small Finance Bank
Emerging Enterprise Banking > North > Punjab > Punjab > Punjab > Punjab > Punjab > 15028 > Sangrur

Posted On: 10 Sep 2026
End Date: 10 Oct 2026
Required Experience: 4 - 5 years

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Basic Section

- No. Of Openings: 1
- External Title: Customer Service Officer
- Employment Type: Permanent
- Employment Category: Office
- Closing Date: 10 Oct 2026

Organisational Section

- Entity: Equitas Small Finance Bank
- Business Unit: Assets
- Division/Function (SBU): Emerging Enterprise Banking
- Department: VF
- Sub-Department: Operations
- Generic Role: Customer Service Officer
- External Title (Job Role): Customer Service Officer
- Division: Emerging Enterprise Banking
- Zone: North
- State: Punjab
- Region: Punjab
- Area: Punjab
- Cluster: Punjab
- PT Location: Punjab
- Branch Code: 15028
- Branch Name: Sangrur

Skills

- Skill: Strategic Business Orientation
- Leadership Through Sustainability
- Innovation Led Transformation
- Customer Focus

Highest Education: UG
Working Language: Hindi, English

Key Result Area

Weightage: 100 %

S.No | Objective | Weightage | Key Performance Indicator | Annexure | |------|-----------|-----------|--------------------------|----------| | 1 | Sales Objectives | 10% | Actual Disbursement Vs Objectives | As per annexure 1 | | 2 | Repayment efficiency in X bucket so as to reduce the OD in the branch | 30% | X Bucket Efficiency | As per annexure 2 | | 3 | Receipting (management of RO/RE field collections) | 20% | FRO Audit Report | As per annexure 3 | | 4 | Ensure compliance to statutory requirements of the branch - registers and displays of charts/posters.



| 20% | FRO Audit Report | As per annexure 3 | | 5 | Welcome call report - customer contact number | 10% | Welcome Call Report | As per Annexure 4 | | 6 | Self Development | 10% | Training mandays for self | As per annexure 5 |

Annexure - 1

Scoring method:

- 5 (Outstanding)
- 4 (Excellent)
- 3 (Very Good)
- 2 (Good)
- 1 (Adequate)

Actual Disbursement Vs Objectives | >110% | 101 - 110% | 91 - 100% | 80 - 90% | <80% | |------------------------------------|--------|------------|-----------|----------|-------|

Annexure - 2 - X Bucket Efficiency

Scoring method:

- 5 (Outstanding)
- 4 (Excellent)
- 3 (Very Good)
- 2 (Good)
- 1 (Adequate)

X Bucket - Efficiency (Average) | >97% | 95.1 - 97.0% | 94.1 - 95.0% | 92.1 - 94.0% | <92% | |-----------------------------------|--------|--------------|---------------|---------------|-------|

Annexure - 3

Scoring method:

- 5 (Outstanding)
- 4 (Excellent)
- 3 (Very Good)
- 2 (Good)
- 1 (Adequate)

FRO Audit Report | >95% | 91 - 95% | 81-90% | 71-80% | <71 | |-------------------|--------|----------|---------|---------|-------|

Annexure - 4

Scoring method:

- 5 (Outstanding)
- 4 (Excellent)
- 3 (Very Good)
- 2 (Valuable)
- 1 (Adequate)

Welcome call report - customer contact number | 100% accuracy | 98-99% accuracy | 97-98% accuracy | 96-97% accuracy | < 96% accuracy | |------------------------------------------------|----------------|-----------------|------------------|------------------|-----------------|

Annexure - 5

Scoring method:

- 5 (Outstanding)
- 4 (Excellent)
- 3 (Very Good)
- 2 (Good)
- 1 (Adequate)

Average Mandays of Training per Team Member | >=3 | 2.5-2.99 | 2-2.49 | 1-1.99 | <1 | |-----------------------------------------------|-----|----------|--------|--------|-------|

📌 Skill (Sangrur)
🏢 Equitas Micro Finance India
📍 Sangrur