- Operations Management
- Meeting Client SLA and internal metrics
- People Management
- Kaizen & Innovation
- Solution Mindset
Key Responsibilities
1. Bringing recent ideas and innovation for process development and overall organizational progress.
2. Improve the operational systems, processes, and policies in support of the organization's mission - specifically, support better management reporting, information flow and management, business process, and organizational planning.
3. Individual should have the ability to provide solutions commensurate with the customers' needs within the ambit of the given environment so as to lead to business results.
4. Supervise and coach team leaders and managers on a weekly basis.
5. Understand client requirements and be accountable for ensuring the support team is meeting client expectations.
Skill Requirements
- null
Other Requirements
- null
📌 Service Delivery Lead (India)
🏢 HCL Technologies
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.