Project Role Description: Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must Have Skills:
- SAP BW/4HANA Data Modeling & Development
Good to Have Skills:
- NA
Minimum Experience Required: 7.5 year(s)
Educational Qualification: 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and secure operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and service management teams to facilitate issue resolution.
- Oversee the implementation of Requests for Change to minimize operational disruptions.
- Maintain and update knowledge base articles to support efficient troubleshooting.
- Support junior team members by providing guidance and sharing expertise.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP BW/4HANA Data Modeling & Development.
- Experience in designing and developing data models within SAP BW/4HANA environments.
- Strong understanding of data extraction, transformation, and loading processes.
- Ability to troubleshoot and resolve complex data modeling and development issues.
- Familiarity with SAP system architecture and integration points.
- Capability to optimize data flows and improve system performance.
Additional Information:
- The candidate should have a minimum of 8 years of experience in SAP BW/4HANA Data Modeling & Development.
- This position is based at our HDC4 - SEZ location.
- A 15 years full time education is required.
Locations: Job No. ATCI-5776165-S2069263 | Hyderabad | Required Skill: SAP BW/4HANA Data Modeling & Development
📌 Technology Support Engineer (Secunderabad)
🏢 Accenture
📍 Secunderabad
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