- Receive calls, WhatsApp enquiries, website/app leads, and social-media enquiries.
- Understand the customer's cleaning requirement.
- Explain the correct service and package.
- Share pricing and available dates/times.
2. Outbound calling
- Call old customers for repeat bookings.
- Follow up with people who asked for a quotation but didn't book.
- Contact new leads generated through advertising, Google, Instagram, etc.
- Promote additional services when relevant.
3. Lead follow-up
The salesperson should maintain a proper follow-up system:
- Recent enquiry → call immediately
- Quotation sent → follow up
- Customer says "I'll confirm later" → scheduled follow-up
- Booking cancelled → try to recover the booking
- Completed service → ask about next/repeat requirement
4. Convert enquiries into bookings
Their KPI should ultimately be confirmed bookings and revenue, not simply the number of calls made.
For every booking, they should collect:
- Customer name
- Mobile number
- Location
- Type of property
- Required service
- Date & preferred time
- Price quoted
- Special requirements
- Payment/advance status
5. Upselling / Cross-selling
For example:
Customer asks for bathroom cleaning → salesperson can suggest:
"We also have kitchen deep cleaning available. If you'd like, we can schedule both services together."
They can promote:
- Kitchen deep cleaning
- Bathroom cleaning
- Sofa/carpet cleaning
- Full-home cleaning
- Balcony/terrace cleaning
- Water tank cleaning
- Solar panel cleaning
- Car/bike cleaning
- Recurring cleaning packages
6. Coordinate with operations
After confirming a booking, the salesperson should properly hand it over to the operations/team manager:
- Service details
- Customer location
- Date/time
- Amount
- Special instructions
- Assigned team
They should also confirm with the customer before the team arrives.
7. Customer relationship
After the service:
- Call/message the customer for feedback.
- Handle basic complaints professionally.
- Ask for a Google review/referral when the customer is satisfied.
- Record customers who may need recurring service.