Job Description

Group Company: Sadguru Healthcare Services Pvt Ltd

Designation: Executive

Position description:

Responsible for handling patients' questions, comments, and concerns.

Primary Responsibilities:

- Handle end to end patient’s process visiting the center.
- Patient greeting
- Patient registration
- Appointment management
- Queue / waiting time management
- Telephone handling (calling & receiving)
- Coordination – Patient, Doctor, Marketing team, Nurses, inter branches & departments.
- Follow-up – No shows, foreign patients, scans, google review etc
- Data entry & patient record management
- Feedback collection, feedback analysis
- Patient engagement – offer refreshments, send wishes on special occasions etc.
- ARTis updation
- Patient service quality

Additional Responsibilities:

Reporting Team

- Reporting Designation:
- Reporting Department:

Educational qualifications preferred

- Category:
- Field specialization:
- Degree:
- Academic score:
- Institution tier:

Required Certification/s:





Required Training/s:

Required work experience

- Industry:
- Role:
- Years of experience:

Key Performance Indicators:

Required Competencies:

Required Knowledge:

Required Skills:

Excellent written, verbal communication skills & presentation.

Computer skill with experience of using MS office (word, excel, ppt, outlook etc).

Persuasive, relationship oriented and punctual

Multi-tasking & analytical.

Required abilities

- Physical:
- Other:

Work Setting Details:

Specific requirements

- Travel:
- Vehicle:
- Work Permit:

Other details

- Pay Rate:
- Contract Types:
- Time Constraints:
- Compliance Related:
- Union Affiliation:

Job Snapshot

Updated Date

02-09-2026

Job ID

JOB24

Department

Operations

Location

Hanamkonda, Telangana, India ..+ 34

Experience

1 - 4 Years

Employee Type

Permanent

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