JOB DESCRIPTION – TELECALLERPosition: TelecallerDepartment: Business Development / Patient CoordinationLocation: Axten HospitalsEmployment Type: Full-timeReporting To: Business Development / Operations HeadJob Summary

We are looking for a motivated and patient-focused Telecaller to handle inbound and outbound calls, assist patients with appointments and healthcare services, follow up with patients, and convert enquiries into OPD/IPD visits.

Key Responsibilities

- Handle incoming telephone enquiries regarding OPD appointments, consultations, and health packages.
- Schedule and confirm patient appointments and provide accurate information regarding hospital services.
- Conduct follow-up calls with discharged patients, missed appointments, and patients for feedback.
- Convert digital leads and telephone enquiries into OPD/IPD walk-ins through effective communication and follow-up.
- Conduct outbound calls to promote preventive health and surgery packages.
- Explain healthcare packages, services, and offers clearly to prospective patients.
- Maintain regular follow-ups with leads and ensure timely conversion.
- Maintain and update the patient database/CRM with enquiry details, follow-up status, appointment status, and conversion status on a daily basis.
- Coordinate with the front desk, doctors, nursing, and business development teams to ensure a smooth patient experience.




- Maintain qualified and courteous communication with patients and attendants at all times.
- Achieve assigned calling, appointment, lead-conversion, and business targets.
- Prepare daily/weekly calling and conversion reports for the reporting manager.
- Handle patient information with complete confidentiality and follow hospital policies and procedures.

Key Skills & Competencies

- Excellent verbal communication and interpersonal skills.
- Good Hindi and English communication skills.
- Pleasant, patient, and professional telephone manner.
- Ability to convince and convert leads effectively.
- Basic computer and CRM knowledge.
- Good follow-up and customer relationship management skills.
- Target-oriented and self-motivated.
- Prior experience in healthcare/hospital telecalling, sales, or customer support will be an advantage.

Performance Parameters (KPIs)

- Number of calls handled and completed.
- Appointment bookings and confirmations.
- Lead-to-OPD/IPD conversion rate.
- Follow-up completion rate.
- Package/surgery enquiry conversions.
- CRM/database accuracy and daily updating.
- Patient feedback and communication quality.
- Achievement of assigned monthly targets.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 tellecaller (Gurugram)
🏢 Axten Hospitals
📍 Gurugram