Full Job Description – Automobile Service Advisor

Key Responsibilities:

- Attend customers visiting the workshop and understand their vehicle concerns and service requirements.
- Conduct vehicle walk-around inspection and accurately record customer complaints.
- Open and maintain job cards in DMS with complete customer and vehicle information.
- Explain recommended repairs, service requirements, estimated costs, and expected delivery timelines.
- Coordinate with technicians, workshop supervisors, parts, warranty, and other departments for smooth job completion.
- Obtain customer approval for additional repairs before carrying out work.
- Regularly update customers regarding repair status, delays, additional work, and revised estimates.
- Monitor vehicles under repair and ensure promised delivery timelines are maintained.
- Check completed work and coordinate final inspection before vehicle delivery.
- Explain the invoice and work performed to the customer at the time of delivery.
- Follow up with customers after service and support resolution of any complaints.
- Promote genuine parts, accessories, service packages, extended warranty, and other workshop products where applicable.
- Maintain proper records of customer complaints, approvals, repairs, and follow-ups in DMS.
- Work towards workshop revenue, labour, parts, customer satisfaction, and retention targets.





Required Qualifications & Experience:

- 1–4 years of experience as a Service Advisor in an automobile dealership/workshop preferred.
- Diploma/ITI/Degree in Automobile or Mechanical Engineering preferred.

Required Skills:

- Good understanding of automobile servicing and basic vehicle systems.
- Strong customer handling and communication skills.
- Ability to understand and explain technical issues in simple language.
- Valuable coordination and follow-up ability.
- Comfortable using DMS and basic computer applications.
- Ability to prepare repair estimates and understand labour and parts requirements.
- Problem-solving and complaint-handling skills.
- Target-oriented with focus on customer satisfaction.
- Valid driving licence preferred.

Key Performance Indicators (KPIs):

- Customer satisfaction / CSI.
- Number of vehicles handled.
- Labour and parts revenue per repair order.
- Average Repair Order (ARO) value.
- Service retention and repeat customers.
- On-time vehicle delivery.
- Estimate-to-approval conversion.
- Additional repair / upselling conversion.
- Customer complaint resolution.
- Post-service follow-up performance.

Work Location:

Ludhiana, Punjab – In Person

Job Type:

Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Service Advisor (Ludhiana)
🏢 Somaha Autos
📍 Ludhiana