job Description:Handles real-time voice-calls and chats with technical queries and adheres to the SLAsHandles email queries and responds in a timely mannerApplies knowledge and experience along with analytical approach to diagnose and resolveissues in unique and complex customer environmentsEffectively communicates procedural and technical issues to internal and externalcustomers/stakeholdersParticipates in the new product releases to ensure information and training requirements aremet to start supporting the recent releaseWorks towards becoming an SME on a product area and go to guy for an underlying relatedtechnologyRequired Candidate profileHands on experience across the following core technologiesOperating systems - Windows Server/Windows ClientInfrastructure technologies - AD, DNS, DHCP, IISWorking knowledge ofRelational DB principles and methodologies - MS-SQL, OracleGood communication skill and learning attitude.Ready to work on 24/7 support centre.

📌 Application Support Engineer (Mumbai)
🏢 Important Company of the Sector
📍 Mumbai