- Handle customer queries through chat/email without voice calling.
- Provide accurate and timely solutions to customer concerns.
- Maintain positive customer service and communication standards.
- Understand customer issues and resolve them as per company guidelines.
- Maintain proper records of customer interactions.
- Meet daily/weekly quality and productivity targets.
- Follow company policies, processes, and escalation procedures.
Requirements:
- Graduates from any stream can apply.
- Freshers are welcome.
- Candidates with 6–11 months of chat/non-voice experience are preferred for the experienced bracket.
- Excellent written and verbal communication skills.
- Good typing speed and basic computer knowledge.
- Comfortable working in rotational shifts, if required.
- Good problem-solving and customer-handling skills.