Job Purpose
“This position is open with Bajaj Finance ltd.”
Duties and Responsibilities
Duties and Responsibilities:
1- Collections
? Drive desired efficiency on Collection / persistency to support vertical’s P&L;
? Engage with both TB & Field teams to drive collections calling & visits ( On Roll & Off Roll )
? Create easy dashboards to sensitize teams on collections waterfall, through constant dashboards everyday
? Ensure team guidance for driving DRR and Shortfall coverages
? Customer services – Ensure real time customer query/escalation closure with effective coordination with all stakeholder (Ops/IT/Analytics/ Partner Etc)
? Daily Con-call with teams across the country (Both TB & Field)
? Guide team in data analysis of high/ avg / low performers, engage with managers & Individual Contributors to drive on expectations and drop coverages
? Analyse trend of bounce and suggest & Drive betterment on Bounce/Cancellations trend
? Generate ideas and provide suggestions for improving Collections effectiveness and efficiency
? Capability build, APP, System ETC – for effective collections activities




? Team Manager - manage a team of off roll & on roll staff
? Subject matter expert in insurance product & Collections process
? Work in synergies with business planning on change management (product process changes etc.), top line/bottom line, cancellation & collection control
? Cancellations Control – Ensure onus on cancellations minimization
? Ensure optimum efficiency on Penal income
Required Qualifications and Experience
Required Qualifications and Experience:
? Education qualification: MBA Marketing & Sales
? Should have 5-6 years+ of prior experience in relevant roles, preferably in financial services
? Must possess valuable Insurance Product, analytical skills, communication and interpersonal skills
? Should be able to understand and identify patterns for projections on CE%
? Should be able to apply business sense on tele Sales & Insurance Field verticals
? Be familiar with Insurance products (Group / Retail Products)

📌 Manager - Insurance Business (Pune)
🏢 Bajaj Finance
📍 Pune