**1. Technical Service Delivery** + Perform installation, commissioning, preventive maintenance, corrective maintenance, troubleshooting, and repair activities on company equipment at customer sites. + Ensure machinery operates efficiently and reliably, minimizing downtime and maximizing customer productivity. + Diagnose technical faults and implement effective corrective actions in accordance with company standards. + Support timely completion of all assigned service activities while maintaining high-quality service delivery. **2. Customer Support & Relationship Management** + Provide professional technical support and guidance to customers regarding equipment operation and maintenance. + Conduct user and operator training programs to ensure optimal machine utilization. + Build and maintain robust customer relationships through responsive service and effective communication. + Manage customer concerns and resolve technical issues promptly to enhance customer satisfaction and loyalty. **3. Business Development & Commercial Support** + Collaborate with Sales and Dealer teams by providing technical expertise, application support, and product knowledge. + Identify and pursue opportunities for preventive maintenance agreements, service contracts, upgrades, and spare parts sales. + Support revenue growth by promoting value-added service offerings and technical solutions. + Provide technical feedback and market insights to support business development strategies. **4. Service Revenue & Financial Management** + Achieve assigned service revenue targets through the successful negotiation and sale of Service Contracts and spare parts.



+ Prepare service quotations and support commercial discussions with customers when required. + Ensure accurate billing and invoicing for completed service activities. + Monitor and support accounts receivable collection efforts related to routine service operations. **5. Preventive Maintenance & Installation Planning** + Support the Area Technical Manager in maintaining an effective Preventive Maintenance (PM) schedule and installation plan. + Ensure preventive maintenance activities are completed on time and in accordance with service standards. + Coordinate resources and customer schedules to optimize service efficiency and machine uptime. + Assist in planning and prioritizing installation projects within the assigned territory. **6. Technical Leadership & Mentoring** + Provide technical guidance and escalation support to Junior Field Service Engineers. + Mentor junior team members through on-the-job coaching, technical troubleshooting, and best-practice sharing. **7. Resource Allocation & Cross-Region Support** + Support other service regions when Dynamic Resource Allocation is required and approved by management. + Travel to other territories as needed to assist with installations, breakdown support, major service projects,



or workload balancing. + Collaborate with regional service teams to ensure consistent service standards across all locations. **8. Inventory & Asset Management** + Manage personal inventory of spare parts, tools, and service equipment to ensure operational readiness. + Ensure proper tracking, storage, and accountability of company assets. + Report inventory usage and requirements accurately and in a timely manner. **9. Training & Professional Development** + Complete all required technical training programs, certifications, and competency assessments. + Continuously enhance technical expertise through self-development and participation in company training initiatives. **10. Systems, Reporting & Documentation** + Utilize technical management systems, CRM platforms, and service applications effectively. + Ensure accurate and timely entry of service data, customer interactions, equipment records, and parts usage. + Prepare and submit detailed Field Service Reports (FSRs) following each service intervention. + Maintain complete and accurate documentation in accordance with company policies and quality standards. **11. Quality, Compliance & Safety** + Adhere to company quality standards, service procedures, and regulatory requirements. + Follow all applicable health, safety, and environmental (HSE) regulations while performing field activities. + Ensure safe working practices at customer sites and promote a strong safety culture. + Maintain compliance with company policies and customer-specific site requirements.

📌 Engineer - Technical Services (Mumbai)
🏢 Fresenius Medical Care
📍 Mumbai