HCL is hiring for Hardware Support Engineers with valuable technical knowledge and command over spoken English language. The client is a prestigious US based Healthcare Equipment Manufacturer organization.
#Analyse and resolve moderately complex Hardware / application problems faced by clients in Timely manner
#Assist in identification, validation, review and approval of customer support procedures
#Documents problem and resolution accurately
#Escalates or hands-off issues to other areas appropriately
#Follows established Procedures and process in resolving the issues
#provides support to customers via Phone or E-mail
#Correctly identifying case categorization and severity definition
#Collection of relevant customer information
📌 Hardware support Engineer (Noida)
🏢 Recognized
📍 Noida
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