Responsibilities of Operations ManagerPeople Management:Understanding of Productivity / EfficiencyGoal Setting for Team membersUnderstanding of Quality measurement and GovernanceUnderstanding of Attrition and ControlsTeam MotivationUnderstanding of Hiring, Performance Appraisals.Process Management:Clear Understanding of ProcessUnderstanding of Volumes,Significant Process Improvement measuresQuality ImplementationsCustomer Engagement:Understanding of Customer SLACustomer Relationship ManagementEscalation HandlingMandatory:Graduation RequiredExperience in BPO environment min. of 5 to 7 Years.Experience in preparing business presentations and reporting activities to leadership teams.Explicit communication.Strategic and Not General in answers.
📌 Operation Manager (Navi Mumbai)
🏢 Important Group
📍 Navi Mumbai
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