Chennai, Tamil Nadu

Job Summary

Required Qualifications: - 5+ years of hands-on experience in ServiceNow development and engineering with emphasis on Strategic Portfolio Management (SPM) module. - 3+ years of hands-on experience managing SPM integrations and plugins, particularly with Jira (Data Center/Cloud) and Apptio, including configuration and customization. - Strong understanding of Jira administration (projects, workflows, issue types, permission schemes, and plugins). - Solid understanding of integration architecture, including API-based, event-driven, and file-based integrations. - Experience designing and supporting bi-directional integrations between enterprise systems (e.g., SPM Jira). - Solid knowledge of ServiceNow platform capabilities, including Flow Designer, IntegrationHub, APIs, and security best practices. - Experience with development, release management, plugin lifecycle, and deployment processes for ServiceNow platform. - Familiarity with Agile methodologies (Scrum, Kanban) and ITSM processes.



- Experience integrating ServiceNow SPM with DevOps tools (GitHub, Jenkins, etc.). - Strong troubleshooting and root cause analysis skills for SPM and Jira integrations. - Ability to collaborate with cross-functional teams and communicate technical concepts effectively. - Experience working with Axway MFT, DBAs, data teams, and DevOps teams. - Excellent soft skills - executive communication, adaptability, problem-solving, teamwork, and stakeholder management. Desired Qualifications: - ServiceNow Certified Implementation Specialist - Strategic Portfolio Management (SPM). - Experience with system/API integrations across Jira (Data Center or Cloud), ServiceNow SPM, Apptio, and enterprise data platforms. - Experience with data extraction/ingestion into data lake and reporting ecosystems. What will you be doing in the role: Platform Administration & Maintenance - Administer, configure, and maintain ServiceNow SPM platform, including backend integrations w

📌 Technical Lead (Chennai)
🏢 HCLTech
📍 Chennai