Job DescriptionTitle: Guest Service Manager/ Front Desk Manager (Full Time)
NLocation: Bangalore (with travel to properties as required)
NDepartment: Guest Experience / Operations
NReports To: COO
NSalary: 4.5L - 5L CTC
NRole Overview
nTheGuest Service Lead is responsible for ensuring every guest receives exceptional, seamless, and personalized service from booking confirmation to post-checkout. This role manages the Guest Service team, drives guest satisfaction, maintains service standards, and works closely with Operations, Housekeeping, Maintenance, and F&B; teams to deliver memorable stays.
NKey Responsibilities
nGuest Experience & Service Excellence
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- Own the complete guest journey from pre-arrival to post-departure. N
- Ensure all guest communication is prompt, skilled, and personalized. N
- Resolve guest concerns and escalations quickly and effectively. N
- Monitor guest satisfaction, reviews, and feedback across all channels. N
- Maintain and improve guest experience standards across all properties. N

nTeam Leadership
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- n
- Lead, train,



mentor, and manage the Guest Service team. N
- Conduct daily briefingsand performance reviews. N
- Create schedules and ensure adequate team coverage. N
- Foster a guest-first culture within the team. N
- Identify training needsand drive continuous improvement. N

nGuest Communication
N
- n
- Ensure guest communication is completed accurately. N
- Oversee check-in, in-stay, and check-out interactions. N
- Monitor WhatsApp groupsand guest communication channels. N
- Ensure all requests aretracked and closed within defined timelines. N

nEscalation Management
N
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- Act as the primary point of contact for complex guest issues. N
- Coordinate with Operations, Housekeeping, Maintenance, and Property Teams to resolve concerns. N
- Maintain escalation logs and implement preventive actions. N

nQuality & Process Management
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- Develop and improve SOPs for guest comm

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