Job Description
Job Summary
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nWe are looking for a Senior Associate IT Infrastructure to provide reliable IT infrastructure, end-user support, and workplace technology services. The role will be responsible for managing IT helpdesk operations, endpoint devices, IT assets, Microsoft 365, infrastructure administration, and day-to-day technology support while ensuring adherence to IT service management standards and SLA commitments.
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nKey Responsibilities
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- Provide IT helpdesk and end-user support for hardware, software, applications, and connectivity-related issues.n
- Manage device build, imaging, deployment, configuration, collection, and replacement activities.n
- Support and maintain laptops, desktops, printers, scanners, and other IT peripherals.n
- Manage meeting room technology, including displays, video conferencing systems, audio systems, and related equipment.n
- Perform endpoint, patch, antivirus, and EDR management to maintain device security and compliance.n
- Maintain IT asset and inventory records, including asset issuance, return, tracking,



reconciliation, and disposal.n
- Provide working-level administration and troubleshooting support for Windows and Linux environments.n
- Support Microsoft 365 and collaboration platforms, including user administration and troubleshooting.n
- Handle incident and problem management, ensuring timely resolution and appropriate escalation.n
- Monitor and maintain IT helpdesk SLAs, service requests, incidents, and support metrics.n
- Provide basic support for Identity & Access Management (IAM), user access, permissions, and authentication-related issues.n
- Support basic LAN/VLAN networking, connectivity troubleshooting, and coordination with network teams.n
- Provide basic administration and troubleshooting support for telecom, EPABX, CCTV, and door access systems.n
- Coordinate with vendors and internal stakeholders for IT infrastructure, support, maintenance, and service-related activities.

📌 Senior Associate IT Infrastructure (Devsaki)
🏢 Concept Medical
📍 Devsaki