Job Description4+ Years , Sybase Admin
nTo adhere to quality standards, regulatory requirements and company policies.
nTo provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
nTo work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
nTo resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
nTo ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.
nTo offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.