1. Billing & Transactions
- Accurately process customer orders through POS system
- Handle cash, UPI, card, and digital payments efficiently
- Ensure correct billing, discounts, and offers are applied
- Generate and issue receipts to customers
2. Cash Handling & Reconciliation
- Maintain proper cash float at the start of the shift
- Ensure accurate cash handling and avoid discrepancies
- Perform end-of-day cash tally and report mismatches
- Deposit or handover cash as per company policy
3. Customer Service
- Greet customers warmly and assist during billing
- Handle basic customer queries related to pricing and orders
- Resolve minor billing issues or escalate when required
- Maintain a polite, professional, and friendly demeanor
4. Order Coordination
- Coordinate with kitchen/service team for order status
- Ensure takeaway and dine-in orders are billed correctly
- Verify order details before final billing
5. Hygiene & Counter Management
- Maintain cleanliness and organization at the billing counter
- Ensure POS area is neat, sanitized, and well-stocked
- Follow hygiene and safety standards
6. Reporting & Compliance
- Report any system issues, discrepancies, or suspicious activities
- Follow company SOPs for billing and cash handling
- Assist in audits and stock checks if required
Key Skills & Requirements
- Basic knowledge of POS systems and billing software
- Strong numerical accuracy and attention to detail
- Good communication and interpersonal skills
- Ability to work in a rapid-paced environment
- Honest, reliable, and responsible
Preferred Qualifications
- Minimum: 12th pass or equivalent
- Prior experience in retail/restaurant cashier role preferred
KPIs / Performance Metrics
- Billing accuracy (zero or mínimal errors)
- Cash variance (ideally zero)
- Speed of transactions
- Customer satisfaction at checkout
- Compliance with SOPs