Duties & Responsibilities ( List in the order of importance the duties & responsibilities of this job)

1. Strategy formulation and implementation:

- To achieve goals set by organization in terms of collection efficiency, provision reversals, etc
- To keep the team motivated at all times
- To develop liaison with alternative channels Authorities, Influential Personalities, Prominent Lawyers etc. so as to be able to handle contingencies and facilitate efficacious functioning of the recovery department , in line with companys rules and regulations
- Maintain an effective review mechanism to monitor results
- Educating executives on increasing collection effectiveness through field collection,repossessions,guarantors etc.
- Ensuring and leveraging productivity of executives right from inception

2. Budget & Profitability:

- To monitor , drive and review the field force towards achieving the budgeted recovery
- Ensure effective recovery of debt and NPA management
- Drive Profitability & Ensure Portfolio Quality Maintenance
- Timely repossession to ensure minimal disposal losses,



as per management norms

3. Product & Process related:

- To understand reports and review team basis of reports and data
- Identifying factors which can improve collection output
- Identify non-performers and report to Divisional Head
- Devise and develop process & procedures aimed at reducing cost of collections
- Ensure audit compliance and rating parameters are met

4. HR & People management:

- Provide guidance to teams to maintain an workplace that encourages participation, teamwork
- Provide training support and content for functional and behavioural training of vertical field executives and managers for their development and retention
- Improving engagement of department
- To co-ordinate with the Accounts, Legal, Operations, H.R. and all other Functions for inputs and related functional support

5. Customer related: Addressing customer concerns, pertaining to collections

📌 Area Collection Manager - Bad Debt Collections (Nawada)
🏢 Mahindra Finance
📍 Nawada