Job Description

Experience: 2–5 Years

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Work Mode: Remote

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Shift: 6:30 PM – 3:30 AM IST

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Location: Chennai/Hyderabad/Bangalore

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Job Description

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We are looking for an Application Support Engineer with 2–5 years of experience to join our team. The ideal candidate should have a strong application support background, good communication skills, and a basic understanding of domains, DNS, SSL certificates, access management, security, and compliance.

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The role involves managing and supporting technical requests, identifying potential risks, coordinating with relevant teams, and ensuring requests are handled accurately and efficiently.

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Key Responsibilities

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- Provide application support and manage assigned service requests and issues.
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- Review requests carefully to ensure all required information is accurate and complete.
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- Work on requests related to domain names, DNS, SSL certificates, renewals, and certificate expirations.
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- Monitor and identify risks related to certificate expiration and potential service impact.
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- Validate domain ownership and identify access, security, and compliance-related risks.
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- Ensure requests are processed in accordance with established processes and security guidelines.
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- Coordinate with internal teams and stakeholders to resolve technical issues and requests.
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- Maintain accurate documentation and tracking of requests, changes, and resolutions.
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- Proactively identify potential issues and escalate risks when required.
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- Share knowledge with team members and contribute to continuous process improvement.
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- Use Microsoft 365 applications such as Outlook, Teams, SharePoint, Excel, and Word for communication, tracking, documentation, and collaboration.
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- Adapt to new technologies, tools, and processes as required.
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Key Skills Required

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- 2–5 years of experience in Application Support / Technical Support / IT Operations / Production Support.
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- Basic understanding of Domain Names and DNS concepts.
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- Basic understanding of SSL certificates, certificate renewals, and expiration risks.
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- Understanding of the importance of accurate request details and validation.
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- Strong written and verbal communication skills.
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- Valuable interpersonal and stakeholder management skills.
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- Proactive approach to problem-solving and risk identification.
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- Strong team-player mindset.
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- Willingness to learn and adapt to new technologies.
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- Proficiency in Microsoft 365 – Outlook, Teams, SharePoint, Excel, and Word.
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- Willingness to work in the 6:30 PM – 3:30 AM IST shift.
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📌 Application Support Analyst (Tamil Nadu)
🏢 Omnicom Global Solutions
📍 Tamil Nadu